Privacy Policy

1. Introduction

This Privacy Policy explains how face Marketing Services ("we", "us", or "our") collects, uses, and protects your personal data when you visit our website facemarketingservices.com (the "Service").

We are committed to protecting your privacy and personal information in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • Our Details:

    • Company Name: face Marketing Services

    • Address:
      Office 1, Izabella House

      24-26

      Regent Place, City Centre

      Birmingham

      B1 3NJ

    • Email: face.marketingservices@gmail.com

2. Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

Category

Description

Examples

Identity Data

Data used to identify you.

Name, title, date of birth.

Contact Data

Data used to contact you.

Billing address, delivery address, email address, telephone numbers.

Financial Data

Data related to payments.

Payment card details (though we typically use a third-party processor and do not store this directly).

Transaction Data

Details about payments to and from you and other details of products/services you have purchased from us.

Purchase history, payment methods.

Technical Data

Data collected from your devices when you interact with our website.

Internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform.

Usage Data

Information about how you use our website, products, and services.

Pages visited, time spent on pages, referral sources.

Marketing and Communications Data

Your preferences in receiving marketing from us and your communication preferences.

Opt-in/out status for email marketing.

3. How We Use Your Personal Data (Lawful Basis)

We will only use your personal data when the law allows us to. Under the UK GDPR, we must have a lawful basis for processing. The most common lawful bases we rely on are:

Purpose

Lawful Basis for Processing

To register you as a new customer/user.

Performance of a contract with you.

To process and deliver your order, manage payments, and collect money owed.

Performance of a contract with you and our legitimate interests (to recover debts).

To manage our relationship with you, including notifying you about changes to our terms or privacy policy.

Performance of a contract with you, and to comply with legal obligations.

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

Our legitimate interests (for running our business, provision of administration and IT services, network security) and compliance with legal obligations.

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

Your consent (for non-essential cookies) and our legitimate interests (to study how customers use our products/services, to develop them, and grow our business).

To send you marketing communications.

Your specific consent.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.

6. Your Legal Rights (UK GDPR)

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data (the "right to be forgotten").

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data to you or a third party.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details in Section 1.

7. Cookie Consent Tracking & Policy

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit our website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

In compliance with the UK ePrivacy Regulation (the "Cookie Law"), we will not set non-essential cookies on your device without your explicit, informed consent.

7.1 Types of Cookies Used

Category

Purpose

Necessity/Lawful Basis

Strictly Necessary Cookies

These are essential for the operation of our website (e.g., to enable you to log into secure areas or use a shopping cart).

Necessary. UK GDPR Legitimate Interest.

Analytical/Performance Cookies

These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.

Non-Essential. UK GDPR Consent is required.

Functionality Cookies

These are used to recognise you when you return to our website, enabling us to personalise our content for you.

Non-Essential. UK GDPR Consent is required.

Targeting/Advertising Cookies

These record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

Non-Essential. UK GDPR Consent is required.

7.2 Your Cookie Choices

When you first visit our website, you will be presented with a Cookie Consent Banner that allows you to:

  1. Accept All: Consent to all types of cookies.

  2. Reject All: Only strictly necessary cookies will be set.

  3. Manage Preferences: Choose which non-essential categories you consent to.

You can change your cookie preferences at any time by clicking on the Cookiebot Consent Manager icon in the bottom left corner of all the pages on our website: https://www.facemarketingservices.com/. 

7.3 Third-Party Cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies (e.g., Google Analytics, Facebook Pixel).

8. Changes to the Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page. We encourage you to review this policy periodically.

9. Contact Information and Complaints

If you have any questions about this privacy policy or our data practices, please contact us at face.marketingservices@gmail.com. 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.